Frequently Asked Questions

Welcome to the Dream of Utrecht FAQ page. Find answers to common questions about our mugs, orders, payments, shipping, returns, and customer support.

1. What products does Dream of Utrecht sell?

Dream of Utrecht offers a curated collection of unique ceramic and glass mugs featuring artistic, floral, fantasy, bookish, zodiac, gaming, and creative designs. Our mugs are suitable for everyday use and gifting.

2. Are your mugs suitable for everyday use?

Yes. Many of our mugs are designed for everyday coffee, tea, cocoa, and other beverages. Product specifications can vary, so we recommend checking the individual product description for details such as microwave and dishwasher suitability.

3. Are the mugs microwave and dishwasher safe?

This depends on the specific mug. Some of our products are microwave and dishwasher safe, while others may require hand washing. Please check the Product Details on each product page before use.

4. What payment methods do you accept?

We accept the payment methods available at checkout, which may include major credit and debit cards and other digital payment options. Available payment methods can vary depending on your location.

5. Is my payment information secure?

Yes. Payments are processed through secure payment providers. Dream of Utrecht does not store your complete credit or debit card information on our own systems.

6. Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation by email. Please check your spam or junk folder if you don't see it in your inbox.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@dreamofutrecht.shop. We will review your request based on the status of your order.

8. How can I contact Dream of Utrecht?

You can contact us by email or phone:

Email: contact@dreamofutrecht.shop
Phone: +31 30 231 6935

You can also write to us at:

Dream of Utrecht: Schoutenstraat 6, 3512 GB Utrecht, Netherlands

9. What should I do if my order arrives damaged?

If your mug arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and provide assistance according to our applicable return and refund policy.

10. How do I request a return or refund?

Please contact contact@dreamofutrecht.shop before sending an item back. Return eligibility and refund conditions may vary depending on the product and circumstances. Please refer to our return and refund policy for the applicable requirements.

11. How long does a refund take?

Once an approved refund has been processed, the time for the funds to appear in your account depends on your original payment method and financial institution.

12. Can I buy a mug as a gift?

Absolutely. Our collection includes designs suitable for book lovers, fantasy fans, coffee enthusiasts, teachers, friends, family members, coworkers, and special occasions.

13. How can I find the right mug?

You can browse our collections based on your interests and style, including Hand-Painted Mugs, Fantasy Mugs, Book Lover Mugs, Zodiac Mugs, Gaming & RPG Mugs, Floral Mugs, Reactive Glaze Mugs, and Glass Mugs.

14. Do product colors and designs look exactly like the pictures?

We make every effort to display products accurately. However, colors may appear slightly different depending on your screen settings. Hand-painted and reactive-glaze products may also have natural variations, making each piece distinctive.