Shipping policy
At Dream of Utrecht, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains where we ship, how long orders take to process, and what you can expect after placing an order.
1. Shipping Locations
We currently offer shipping within the United States only.
At this time, we do not offer international shipping outside the USA.
2. Processing Time
Orders are typically processed within 2–3 business days after payment is successfully received.
Processing includes order verification, preparation, quality checking, and packaging before the order is handed over to the shipping carrier.
Orders are generally processed Monday through Friday, excluding applicable holidays.
3. Transit Time
After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.
Transit time may vary depending on the delivery location, carrier operations, weather, holidays, and other circumstances outside our control.
4. Total Delivery Time
The estimated total time from placing your order to delivery is:
2–3 business days processing + 3–5 business days transit = approximately 5–8 business days total.
The 5–8 business day timeframe is an estimated delivery window, not a guaranteed delivery date.
5. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Tracking updates may take some time to appear after the package has been handed to the carrier.
6. Shipping Delays
While we work to meet the estimated 5–8 business day delivery timeframe, occasional delays may occur due to circumstances such as:
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Severe weather
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Carrier delays
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High shipping volumes
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Holidays
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Incorrect or incomplete shipping addresses
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Other circumstances outside our control
If your order appears significantly delayed, please contact us so we can assist you.
7. Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If you notice an incorrect address after placing your order, contact us as soon as possible at contact@dreamofutrecht.shop. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Dream of Utrecht is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us promptly with your order number and photos of the damaged product and packaging.
If tracking indicates that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. You may also contact the shipping carrier for additional delivery information. If you still need assistance, contact us.
9. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Any available shipping rates may vary depending on your order and delivery address.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Dream of Utrecht
Website: www.dreamofutrecht.shop
Email: contact@dreamofutrecht.shop
Phone: +31 30 231 6935
Address: Schoutenstraat 6, 3512 GB Utrecht, Netherlands
Dream of Utrecht — unique mugs for everyday moments.
The 2–3 business day processing + 3–5 business day transit structure gives you the requested 5–8 business day estimated total delivery time and clearly distinguishes processing from carrier transit.