At Dream of Utrecht, we want your shopping experience to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order with us.
Accepted Payment Methods
We accept the payment methods displayed at checkout. Depending on your location and availability, these may include:
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Visa
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Mastercard
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American Express
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Other major credit and debit cards
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Digital payment methods offered at checkout
Available payment methods may vary depending on your country, device, or payment provider.
Payment Processing
All payments must be successfully authorized before an order can be processed and shipped. Your payment details are handled through our secure payment processing providers. Dream of Utrecht does not store your complete credit or debit card information on our own systems.
When you place an order, you authorize us to charge the selected payment method for the total amount shown at checkout, including applicable taxes, shipping fees, and any other charges clearly displayed before payment.
Order Confirmation
After your payment has been successfully completed, you will receive an order confirmation by email. If payment cannot be authorized or is declined, your order may not be processed until a valid payment method is provided.
Please make sure your billing and payment information is accurate to avoid delays.
Currency
Prices are displayed in the currency shown on our website and at checkout. If your payment method uses a different currency, your bank or payment provider may apply its own exchange rate or additional fees. Dream of Utrecht does not control fees charged by your bank or payment provider.
Payment Security
We take reasonable measures to protect customer and payment information. Payment transactions are processed using secure payment technology provided by our payment partners.
For your security, never send your full card number, CVV, PIN, or banking password to us by email or through customer support messages.
Failed or Declined Payments
If your payment is declined, you may be asked to use another payment method. Common reasons for a declined payment may include incorrect payment information, insufficient funds, bank restrictions, or security checks by your payment provider.
Dream of Utrecht may cancel an order if payment cannot be successfully completed.
Refunds
If you are eligible for a refund under our applicable refund or return policy, the refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have questions about a payment or an order, please contact us:
Dream of Utrecht
Email: contact@dreamofutrecht.shop
Phone: +31 30 231 6935
Address: Schoutenstraat 6, 3512 GB Utrecht, Netherlands
Note: This is a general store payment policy. Because Dream of Utrecht operates in the Netherlands, you should ensure the final version matches your actual payment providers and applicable Dutch/EU consumer and payment requirements.